Bulk SMS News & Updates in Nigeria

Airtel Nigeria: Price Increment Alert

Dear Customer,

We would like to notify you that Airtel Nigeria has just increased its tariff for delivering bulk SMS (A2P) messages.

As such, we will adjust our pricing for delivering to Airtel Nigeria lines from tomorrow (19th May 2020).

• Old Price: ‎₦1.60 - ‎₦1.99
• New Price: ‎₦1.92 - ‎₦2.39

Please contact our support team at support@bulksmsnigeria.com, should you require further assistance.

Regards,

FIXED: Providus Bank Confirmation Delays

Dear Customer,

Providus bank has notified us that they are done with their upgrade.

We have also monitored transactions via Providus these past few days and have confirmed that we are no longer experiencing delays in the confirmation of payments made via the Providus Bank channel.

Please, feel free to resume funding your bulk SMS account with Providus Bank and expect instant crediting.

However, for now, kindly don't transfer to your dedicated Providus Bank Account from ECOBANK, POLARIS, and OPAY as the funds are reversed back to the originating account most of the time.

Providus Bank: Temporary Delay in Transaction Confirmation

Dear Customer,

Please, kindly note that some updates are being carried out by Providus Bank which is causing temporary delays in transaction confirmations.

Please be rest assured that this will be resolved as soon as possible and all successful transactions that occurred during this period will be credited.

For now, we recommend you make use of our other payment channels (Paystack, Quickteller or our regular Bank Account)

Please bear with us.

Thank you for your understanding.

Regards.

MTN Now Requires Registration of Sender IDs

Dear Customer,

In a bid to curb fraud, MTN Nigeria now requires registration of sender IDs for all bulk SMS messages.

We have already started submitting sender IDs for registration starting from the most used sender IDs.

Kindly reach out to us via support@bulksmsnigeria.com if you notice that your messages sent to MTN Nigeria are delivering with "BULKSMS" or "INFORMATION" as the sender ID.

Please, kindly test your sender IDs and confirm that it has been registered before you send it to all your recipients.

Instant Crediting For Bank Transfers via Providus Bank

You asked for it, you've got it...

You can now fund your account via bank transfer and get credited instantly.

No need to fill the payment notification form.

No need to call, text or email us to have your bulk SMS account credited.

No need to wait for minutes or hours... No need for proof of payment...

All you have to do is to transfer to your new dedicated Providus Bank Account we created for you and get credited instantly.

Please, note that this account number is dedicated to your BulkSMSNigeria.com wallet as any fund transferred to it is auto-credited to your Bulk SMS account.

To retrieve, your new account number, kindly visit www.bulksmsnigeria.com/providus

RESOLVED: MTN Sender ID Issues

We are glad to let you know that the MTN Sender ID issue has been resolved.

You are no longer required to register your sender ID for delivery to MTN Nigeria numbers as open sender ID has been restored to our route.

MTN Now Requires Registration of Sender IDs

Dear Customer,

MTN Nigeria now requires registration of sender IDs for all bulk SMS messages.

We have already started submitting sender IDs for registration starting from the most used sender IDs.

Kindly reach out to us via support@bulksmsnigeria.com if you notice that your messages sent to MTN Nigeria are delivering with "BULKSMS" as the sender ID.

This is a developing situation, we will keep you posted as we know more.

Get an extra 5% Bonus for All Your 5th Recharges

Dear Customer,

As a way of showing appreciation for your continued patronage, you will now get a 5% Promo Bonus for all your 5th recharges.

This Promo Bonus is different from Volume Bonus given for all recharges up to five thousand naira (₦,5000).

Here, how it works:

1. We now track all your recharges that are up to five hundred naira (₦500) in a cycle of five.

2. When you get to your 4th recharge, we will show you a notice on the dashboard letting you know that you will get the 5% extra bonus on your next recharge.

3. On your next recharge, you will get full credit for your recharge plus your volume bonus (if applicable) as well as the extra 5% promo bonus.

4. After which a new cycle starts and the whole process runs again.

Kindly note that only recharges up to ₦500 qualify for the bonus.

Compliments of the season and happy bulkSMSing!

What You See is What You Pay... No more extra charges for DND.

We are excited to announce that we have ditched all forms of additional charges for delivery to DND numbers.

As such, you WON'T be charged additional fees anymore when you send messages via the "Resend to MTN DND numbers via Hosted SIM" (option 2) and the "Dual-Backup >> Auto-resend to all undelivered numbers via Hosted SIM" (option 4) DND Management options. *

Henceforth, you will be billed just once for any message you send, no matter the DND management option you choose. No more surprise deductions, no more UNITS EXHAUSTED (Confirm DND Resend) status, no more uncertainty regards costs :-).

Even, if you don't have any money in your wallet, you can paste your recipients' numbers, type your message, click on the "Proceed to Send (Get Exact Cost and Analysis)" button and get the exact cost of the message. **

And that's it.

Whatever Cost You See on the Analysis Page is What You'll Pay... and NOTHING MORE.

PS:

**You will need to complete your KYC Verification here => https://www.bulksmsnigeria.com/kyc before you will be able to send messages to DND numbers. For answers to Frequently Asked KYC Questions, please visit https://help.bulksmsnigeria.com/article/show/91806-what-is-kyc-why-am-i-asked-to-verify-my-identity

** You will still have to fund your account before you can send the message. :-)

Should you require further information or assistance, kindly reach out to us via support line (09050030090) or live chat on our website from 8:00 am - 6:00 pm (Mondays - Saturdays).

Happy BulkSMSing.

Temporary Shut Down of The Dual-Backup DND Management Option

We regret to announce that we have temporarily disabled the Dual-Backup DND Management option (i.e. the 4th Option).

This has become necessary because of the persistent delays in receiving delivery reports from our provider.

Before now, delivery reports get to us in less than 5 minutes after message dispatch. But of late, delivery reports now take much longer and in some cases over 12 hours.

This means that our system is unable to determine which numbers have received the message and resends the message via Hosted SIM to most recipients including those that have already received the message via the regular bulk SMS route.

We have tried adjusting the resend time from 5 minutes to 30 minutes and of late to 4 hours. However, sometimes the delivery report still comes in much later.

Hence, we have decided to temporarily shut down the option until when our provider is able to resolve the delivery report issue or when we find a better alternative.

Should you need to send a mission-critical message for which you depended on the dual-backup option, please, kindly make use of the dual-dispatch (the 5th DND Management option) for now.

Please, do bear with us.

RESOLVED-Delivery degradation towards MTN (Nigeria) Local Traffic

Dear Valued Customer,

This is to inform you that the delivery degradation towards MTN (Nigeria) has been resolved.

The issue was resolved at 02:30 (GMT+1) on 2019-10-04. and all queued SMS-MT has been successfully submitted. Delivery is now back to normal.

• Summary: RESOLVED-Delivery degradation towards MTN (Nigeria) local traffic.
• Affected services: SMS-MT
• Affected interfaces: ALL
• Network(s) concerned: MTN - Nigeria
• Start time: 2019-10-03 14:00 (GMT+1)
• End time: 2019-10-04 02:30 (GMT+1)

Delivery Degradation- MTN network, Nigeria

Dear Valued Customer,

We are currently experiencing delivery issues towards MTN network in Nigeria.

The operator's technical team has already been involved and they are currently investigating the issue.

• Summary: Delivery degradation towards MTN - Nigeria
• Affected services: SMS-MT
• Affected interfaces: ALL
• Network(s) concerned: MTN - Nigeria
• Start time: 2019-10-03 14:00 (GMT+1)
• End time: To be announced
• Effect on services: There is a possibility of non-delivery or delayed delivery of SMS-MT towards few subscribers on MTN network - Nigeria.

Please contact support@bulksmsnigeria.com, should you require further information or assistance.

5% Instant Bonus for All Recharges Done Via an ATM Machine This Week

Enjoy 5% Instant Bonus for all recharges done with an ATM Machine using Quickteller's Bill Payment Option this week.

To buy SMS units on an ATM machine using the Bill Payment option, you will need your registered phone number and our merchant payment code. You can confirm your phone number here http://www.bulksmsnigeria.com/app/profile.

Our Payment Code is 04247601.

To fund you account with ATM machine and have your account auto-credited (plus an additional 5% bonus), kindly visit the nearest Quickteller enabled ATM machine and select Quickteller > Pay Bills > Others > and enter our Payment Code (i.e. 04247601).

Here are the list of banks with Quickteller enabled machines

• Access Bank
• Ecobank
• Fidelity Bank
• First Bank
• First City Monument Bank
• Guaranty Trust Bank
• Heritage Bank
• Keystone Bank
• Polaris Bank
• Stanbic IBTC Bank
• Sterling Bank
• Union Bank
• United Bank for Africa
• Unity Bank
• Zenith Bank

Please, note that Interswitch charges a hundred naira convenience fee for each transaction.

Do have a great week.

Delivery Report Migration

Dear Customer,

Please be informed that we will be migrating our delivery reports data to a new server from 7:00 pm - 11:15 pm today (13th May 2019).

The migration activity will not impact the actual delivery of messages, however, some delivery reports created while the migration process is running might be lost.

We apologize for the inconvenience this might cause.

Thank you.

Resolved: Billing for Messages Sent to MTN DND Numbers

Dear Customer,

We are pleased to inform you we are no longer observing deductions of funds for messages sent to DND numbers on MTN Nigeria's network ( NNC: 62130 ).

Apparently, MTN was updating their DND Database yesterday and as such couldn't actively filter out DND numbers. This resulted in their system billing for DND numbers.

We'll continue to monitor delivery to ensure no further issues are observed.

Thank you for your patience and understanding.

MTN Currently Billing for Messages Sent to DND Numbers

Dear Customer,

We have observed that MTN Nigeria is currently billing for messages sent to DND numbers on their network and no longer report the numbers as "MSISDN in DND".

We have contacted the network operator and we are working with them to resolve this issue as soon as possible. However, there is no estimated time of resolution.

As soon as there is an update, we'll inform you.

For now, here are what we know.

• No message sent to MTN Lines has returned with its delivery report as 'MSISDN in DND' over the last couple of hours.
• Post-DND processes such as refunding for MTN DND numbers or resending to DND numbers via our Hosted SIM isn't currently running because these processes only run when a message with delivery status as "MSISDN in DND" is detected.

We recommend that you make use of the "Dual-Dispatch Guaranteed Delivery" or the "Send to All Via Hosted SIM Cards" to send to DND numbers until the issue is resolved.

With the Dual-Dispatch option, your message is sent simultaneously via our two channels (i.e. the regular bulk SMS and our hosted SIMs) which guarantees better delivery.

Thank you for your patience and understanding.

Instant Crediting With ATM Machine - Simple & Convenient

Following our integration with Quickteller, you can now fund your Bulk SMS Account on any Quickteller enabled ATM machine and have your account credited instantly.

To buy SMS units on an ATM machine, you will need your registered phone number. You can confirm it here http://www.bulksmsnigeria.com/app/profile. You will also need our Payment Code.

Our Payment Code is 04247601.

To make payment with ATM machine and have your account credited, please visit the nearest Quickteller enabled ATM machine and select Quickteller > Pay Bills > Others > and enter our Payment Code.

Here are the list of banks with Quickteller enabled machines

• Access Bank
• Ecobank
• Fidelity Bank
• First Bank
• First City Monument Bank
• Guaranty Trust Bank
• Heritage Bank
• Keystone Bank
• Polaris Bank
• Stanbic IBTC Bank
• Sterling Bank
• Union Bank
• United Bank for Africa
• Unity Bank
• Zenith Bank

Please, note that Interswitch charges a hundred naira convenience fee for each transaction.

The Wait Is Over: Quickteller Is Here

We are delighted to inform that you can now top-up your bulk SMS account with Quickteller and have your bulk SMS account auto-credited instantly.

Here are the steps to top-up your account from Quickteller.com.

1. Visit our Quickteller link www.bulksmsnigeria.com/quickteller or search for "Audacity" on Quickteller.com.

2. Enter the phone number linked to your account in the Phone Number box. If you are not sure of the phone number linked to your account, kindly visit www.bulksmsnigeria.com/app/profile to confirm.

3. Enter the amount you want to top-up your account with and click on the continue button.

4. If all goes well, you should see your First Name and Last Name on the next screen.

5. Go ahead and enter your card details and submit.

6. If successful, your bulk SMS account will be auto-credited instantly.

RESOLVED - Service Interruption

Dear Customer,

Our team has resolved the previously identified issue and all services are up and functioning in normal mode.

In case of any queries, please contact our support desk at support@bulksmsnigeria.com.

Thank you for your cooperation

Regards,

HelpDesk - BulkSMSNigeria

Service Interruption

Dear Customer,

We are currently experiencing a technical issue at the back end that may result in intermittent fluctuations in processing messages. Our team is working to resolve and reinstate services ASAP and will keep you posted.

In case of any queries, please contact our support desk at support@bulksmsnigeria.com.

Thank you for your cooperation.

Regards,

BulkSMSNigeria HelpDesk

Update on "Election" / Campaign Messages

Dear Customer,

Please kindly note that Mobile Network Operators have started filtering/blocking "election" messages.

These means that messages that contain words such as Election, PDP, APC, Atiku, Buhari, Vote, etc might not be delivered.

Our Recommendations:

• Please, always test the deliverability of all your messages by sending to your line first and confirming delivery before sending to all your intended contacts to avoid loss of units.
• Try making use of smart hacks such as V0TE, V O T E, V.O.T.E or V-O-T-E  instead of VOTE.

Happy BulkSMSing.

Update on Delivery to DND Numbers

Dear Customer,

As you might have been aware, the corporate route which we used to deliver to DND numbers has been down since November 2018. As a result, we then reverted to refunding for messages sent to DND numbers.

However, we have received several inquiries and complaints from several of our users which prompted us to invest in building a SIM Hosting Data Center.

So far, we have been able to deploy our SIM Hosting Solution with the basic features and have already commenced testing.

The SIM hosting solution has opened up a whole lot of other possibilities which we intend to explore in full further down the road. Some of these possibilities include Two-Way Messaging, Voice SMS, OTP verification via Call, Airtime Recharges, etc.

For now, you can send messages to DND numbers via SIM Cards hosted on Server.

Broadly, we offer three options:

1. Shared SIM Hosting

2. Dedicated SIM Hosting (unlimited keywords)

3. Shared SIM Hosting with Keyword support

SHARED SIM HOSTING

With this option, you make use of SIM Cards registered by us. Use of these SIM cards doesn't attract any monthly fees. However, because these SIMs are registered in our names, we are a bit strict about granting access to the service.

To qualify, you will need to send us a Nigerian government-issued ID card (Voter's Card, NIMC National ID Card, Driver's License, International Passport) and a proof of residence. Please note, ID verification and approval is FREE until Sunday 20th January 2018. Thereafter, it will cost two thousand naira (₦2,000) only.

Also, messages sent via the shared SIMs are audited to ensure it meets our quality standard. Spam, fraudulent, Threat, prank and other less than wholesome messages are absolutely forbidden via our shared SIM channel.

DEDICATED SIM HOSTING

For the Dedicated SIM Option, you will need to purchase, register and send your SIM card of choice to us. We will then host it and configure it for use on your account. You will be able to

• Run USSD commands on the SIM (such as check balance, change your subscription plan/tariff, buy bundles, etc)
• Have received SMS forwarded to your email, phone via SMS and application via API
• Forward call coming to the SIM to any phone number of your choice
• Recharge the SIM Card with ease, etc.

Setup Fee for the Dedicated SIM Hosting Solution is fifty thousand naira (₦50,000) only with a recurring monthly fee of ten thousand naira (₦10,000) only.

SHARED SIM HOSTING WITH KEYWORD SUPPORT

Shared SIM Hosting with Keyword Support is suitable for clients who require two-way messaging feature but don't have the budget for dedicated SIM hosting. With this option, we will assign a KEYWORD to your account and any message received from our SIM starting with your KEYWORD forwarded to you. These messages can be forwarded to your email, phone (via SMS), and application (via API). Also, it will be accessible via our portal.

Setup fee for Shared SIM Hosting with keyword support is two thousand naira (₦2,000) per keyword and a monthly fee of one thousand naira (₦1,000) only.

Resolved - Airtel Nigeria Downtime

Dear Customer,

This is to let you know that the network/connection issue with AIRTEL Nigeria is now resolved.

Please do not hesitate to contact us if you require some support.

Thank you for your understanding.

Airtel Nigeria Downtime.

Dear Customer,

We wanted to let you know that we are currently experiencing network/connection issues with AIRTEL Nigeria. As a result, you will notice delays in delivery of SMS to numbers on this network.

We are working on a resolution and we will update you as soon as the connection is back online.

Thank you for your understanding.

Regards,

Delivery Report Downtime Apology

Dear Valued Customer,

You may have noticed, we experienced a downtime of our delivery report system yesterday (29th November 2018). For about 10 hours (starting at 10:05 am to 08:13 pm), all messages successfully sent and accepted by the network operators had their delivery status stuck as "Sent Awaiting Status".

This issue was caused by a firewall misconfiguration which rate-limited and marked as a threat the flood of delivery report update requests coming for the network operators.

However, this did not impact the actual delivery of messages.

We are glad to inform you that this issue has been resolved.

We are deeply sorry for the inconvenience.

Sincerely,

Support Team.

BulkSMSNigeria.com

[RESOLVED] Delivery degradation towards MTN Nigeria

Dear Customer,

We are pleased to inform you we are no longer observing degradation in delivery towards MTN Nigeria bulk bind. We'll continue to monitor delivery to ensure no further issues are observed.

If you have any issue please feel free to contact us.

DELIVERY DEGRADATION - MTN Nigeria

Dear Customer,

We are writing this to inform you that we are currently observing degradation in delivery towards MTN Nigeria ( NNC: 62130 ) network, Nigeria. You may experience irregular delivery with inconsistent delivery times when sending to this network.

We are working to resolve this issue as soon as possible however, there is no estimated time of resolution.

As soon as there is an update, we'll inform you.

Thank you for your patience and understanding.

RESOLVED DELIVERY DEGRADATION - Nigeria - MTN Nigeria

Dear Customer,

We are pleased to inform you we are no longer observing degradation in delivery towards MTN Nigeria ( NNC: 62130 ) network, Nigeria. We'll continue to monitor delivery to ensure no further issues are observed.

If you are still experiencing problems kindly contact us on our support email: support@bulksmsng.com

Thank you for your attention.

DELIVERY DEGRADATION - Nigeria - MTN Nigeria

Dear Customer,

We are writing this to inform you that we are currently observing degradation in delivery towards MTN Nigeria ( NNC: 62130 ) network, Nigeria. You may experience irregular delivery with inconsistent delivery times when sending to this network.

We are working to resolve this issue as soon as possible however, there is no estimated time of resolution.

As soon as there is any update, we'll inform you.

Thank you for your patience and understanding.

'SMSWorks' now the temporary sender ID for MTN

We would like to inform that MTN Nigeria Regular Route is currently experiencing some issues. We have notified the operator and they are currently working on it.

Temporarily, we are now routing all traffic to MTN Nigeria lines through a partner's international route. As a result, all messages sent to MTN Nigeria lines will deliver with 'SMSWorks' as the sender ID.

This is a temporary measure to ensure your messages still gets through while the issue is being resolved.

Thanks for your understanding and patience.

MTN Corporate Route Is Currently Down.

Dear Customer,

We are writing this to inform you that we are still observing erratic delivery on the MTN Corporate Nigeria network and had decided to disable the corporate route until the issue is resolved by the network operator.

Hence, messages sent to DND numbers on the MTN Network won't be delivered, instead, you will get a refund for the MTN DND numbers on your recipients' list.

We are working to resolve this issue as soon as possible however, there is no estimated time of resolution.

As soon as there is an update, we'll inform you.

Thank you for your patience and understanding.

MTN (NIGERIA) Corporate Route : Erratic Delivery

Dear Customer,

This is to inform you that we have noticed erratic delivery patterns for messages sent via the MTN Corporate Route.

Please note that this affects only the Corporate Route which is used for delivery to MTN DND numbers.

We are working on a resolution with the network and we will update you as soon as this is resolved.

For now, we recommend you send your messages using the " Get A Refund for MTN DND Numbers" under the "DND Management" Section on the compose page.

This is to avoid loss of units as we can't yet tell if messages sent via the Corporate Route within this period will eventually deliver after the issue is resolved.

Thank you for your understanding.

[RESOLVED] - MTN (NIGERIA) Corporate Route : Latency in Delivery

Dear Customer,

This is to let you know that the network/connection and message delivery issues with MTN Nigeria Corporate Route are now resolved.

All pending SMS and Delivery Reports in the queue during the downtime will be delivered momentarily.

Please do not hesitate to contact us if you do experience any delays or require further support.

Thank you for your understanding.

MTN (NIGERIA) Corporate Route : Latency in Delivery

Dear Customer,

This is to let you know that we are currently experiencing network/connection issues with MTN Nigeria Corporate Route and you may notice some latency in message delivery.

This affects only the Corporate Route.

We are working on a resolution with the network and we will update you as soon as this is resolved.

For now, we recommend you send your messages using the " Get A Refund for MTN DND Numbers" under the "DND Management" Section on the compose page.

This is to avoid loss of units as we can't yet tell if messages sent via the Corporate Route within this period will eventually deliver after the issue is resolved.

Thank you for your understanding.

Convert Referral Bonus to Units Or Withdraw To Bank Account

We are delighted to bring to

INFINITI is now the default Sender ID for Airtel Numbers & MTN DND Numbers

In a bid to curb spam and fraudulent messages, Airtel Nigeria now delivers all bulk SMS sent without a pre-approved Sender ID with INFINITI as it's sender ID. Same is applicable to MTN DND numbers.

To further clarify, if you haven't pre-registered your sender ID with Airtel & MTN Nigeria all messages you send to Airtel numbers and MTN DND numbers will deliver with INFINITI as the sender ID.

We have engaged the operators and hope to arrive at a better resolution soon.

However, for now, if you would like to deliver your messages with your customized sender ID, you will need to apply for sender ID registration. You can reach out to us via support@bulksmsnigeria.com for the template of the application.

Please note that registration of sender ID can only be done for corporate entities registered in Nigeria by the Corporate Affairs Commission. Also, preference is given to businesses in the Financial Sector.

Also note that other lines (i.e. Globacom, 9Mobile, non-DND MTN Numbers and International Numbers) will still receive your message with your chosen sender ID.

Our Recommendations:

• Kindly include your Sender ID in the body of your message, so your recipients can easily identify who the message is coming from. 
• We recommend that you start your message with your sender ID as this will ensure that your recipients immediately know who sent the message

Blocked Words on the MTN Network

Dear Valued Customer,

This is to inform you that MTN Nigeria has applied filter on below-mentioned words:

• Verification
• Code
• Facebook
• Google
• Viber
• Whatsapp
• Snapchat
• Instagram
• Twitter
• Skype

Kindly avoid the use of these words in the body of your message as the message will most likely not deliver and units will be lost.

ALTERNATIVES

Here are some alternatives you can adopt it is necessary to make

• You can use smart hacks, such as substituting letter 'O' with zero (0) e.g. C0DE instead of CODE, G00GLE instead of GOOGLE.
• You can also make use of abbreviations e.g. (FB for Facebook, TW for Twitter, IG for Instagram)
• Make sure of URL Shortening Service like www.bitly.com to shorten links that have blocked words.

Whatever strategy you choose to adopt, please, always send a message to your line first to confirm deliverability of your message before sending to all the numbers on your list. This is a necessary measure to forestall the loss of units.

[RESOLVED] - MTN (NIGERIA) - Connectivity Issues MTN Corporate Route

We would like to inform you that the network/connection issue with MTN Nigeria Corporate.

Messages sent to MTN DND numbers via the corporate route are now being delivered.

Please do not hesitate to contact us if you do experience any delays or require some support.

Thank you for your understanding.

MTN (NIGERIA) : Connectivity Issues MTN Corporate Route

We would like to inform that MTN Nigeria Corporate Route is currently experiencing some issues. We have notified the operator and they are currently working on it.

For now, we recommend you send your messages using the " Get A Refund for MTN DND Numbers" under the "DND Management" Section on the compose page.

This is to avoid loss of units as we can't yet tell if messages sent via the Corporate Route within this period will eventually deliver after the issue is resolved.

Please note: This issue only affects delivery to MTN numbers on the Do-Not-Disturb (DND) list. Delivery to other networks as well as non-DND MTN numbers is okay.

We will immediately notify you once there is a resolution.

Thank you for your understanding.

Corporate Route Is Back with Default Sender ID

Due to regulatory issues, MTN Nigeria has stopped Open Sender id for DND numbers.

This means that messages sent to DND lines on the MTN Network will deliver with a default sender ID.

For now, the default sender ID is "INFO". However, this could be changed without notice.

Please note, that this only affects MTN DND Numbers, as lines on other networks (Airtel, 9Mobile, and Globacom) will receive your message with your Sender ID, including non-DND active MTN numbers.

OUR RECOMMENDATION

“We advise that you start your MESSAGE with your Sender ID, so your recipients will easily recognize the Sender on opening the SMS even if the Sender ID changes.”

Example: Instead of “Hi John, Thanks for signing up….” you can change your message body to “BULKSMSNG: Hi John, Thanks for signing up…”. In this case, 'BULKSMSNG' is our sender ID.

This will help your recipients recognize the sender even if the Sender ID gets changed.

Alternatively, you could put a signature at the end of your message. However, we recommend starting your message with your sender ID as some recipients might not read all the way down if they are unable to identify the sender.

[RESOLVED] MTN NIGERIA - DELAYED DELIVERY

Dear Customer,

This is to let you know that the message delivery latency issues with MTN Nigeria are now resolved. However, you may still notice some slight delays with message delivery due to the pending queue.

Please do not hesitate to contact us if you require further support.

Regards,

BulkSMSNigeria - HelpDesk

Service Issue - MTN NIGERIA - DELAYED DELIVERY

Dear Customer,

We are currently experiencing delivery delays for SMS sent to lines on MTN Nigeria. MTN Nigeria VAS team have been informed and are looking into this issue. We will update you as soon as the issue is resolved.

Summary: MTN NIGERIA - DELAYED DELIVERYAffected services: SMS-MTAffected interfaces: ALLNetwork(s) Concerned: MTN NIGERIAStart time: 2018-07-23 08:45 (GMT+1)End time: To be announcedDescription of Problem: As of 08:45 HRS there has been intermittent timeouts in connectivity to MTN Nigeria's SMS Gateway causing reduced TPS and queues to build up on our side as of 09:55 HRS. In addition due to packet loss delivery reports for a small proportion of SMS are not being reconciled.Reason: This is due to network/ISP issues on MTN Nigeria side. MTN Nigeria VAS team have been informed and are looking into this issue.Effect on service: There is delayed delivery of SMS-MT to MTN Nigeria.

Regards, BulkSMSNigeria - Help Desk

MTN (NIGERIA) --- SMS Delivery Delay - RESOLVED

Dear Customer,

This is to let you know that the network/connection and message delivery issues with MTN Nigeria is now resolved.

Please do not hesitate to contact us if you still experience any delays or require some support.

Thank you for your understanding. 

Degradation in Delivery towards MTN Nigeria - {RESOLVED!!!}

Dear Customer,

We are writing this to inform you that we are currently observing degradation in delivery towards MTN Nigeria ( NNC: 62130 ) network, Nigeria. You may experience irregular delivery with inconsistent delivery times when sending to this network.

This is as a result of the picketing of MTN facilities nationwide by Nigeria Labour Congress (NLC) and the alleged vandalization of some of their equipment in the process.

We are working to resolve this issue as soon as possible however, there is no estimated time of resolution.

As soon as there is an update, we'll inform you.

Thank you for your patience and understanding. 

Regards,

BulkSMSNigeria.com

We are now Audacity Mobile Ltd with New Bank Accounts.

Our bulk SMS service was launched in 2014 (as SMS.i.ng) and we have come a long way with your support.

Before now, BulkSMSNigeria.com has been run as a service under Audacity ICT Solutions Ltd, and now it has become necessary for us to restructure our operations. 

Henceforth, our Bulk SMS Service (BulkSMSNigeria.com) as well as our soon to be launched Airtime and Bill Payment Service (AirtimeNigeria.com) will now be run by Audacity Mobile Ltd as a different entity. While Audacity ICT Solutions Ltd will continue as Website & Software Development outfit.

Please, kindly note that our bank accounts have also changed. Here are our new bank account details.

Account Name: (Audacity Mobile Ltd)

• 037 045 6572 (Guaranty Trust Bank)
• 203 314 4029 (First Bank of Nigeria)
• 077 587 2617 (Access Bank)
• 101 569 7412 (Zenith Bank)
• 010 091 9906 (Diamond Bank)
• 102 126 7751 (United Bank for Africa)
• 002 657 4359 (Stanbic IBTC Bank)
• 409 113 1057 (Skye Bank)
• 008 532 7941 (Union Bank)

Henceforth, all bank payments (transfer/deposit) for bulk SMS account top-up should be made to any of Audacity Mobile Ltd's bank account. 

Also, note that payments made into Audacity ICT Solutions Ltd's bank account for bulk SMS account top-up will no longer be honoured after 31st August 2018.

Thanks for your continued support.

MTN Nigeria Now Blocks Messages with Numeric Sender ID

This is to bring to your attention that MTN Nigeria has enforced stricter restrictions on bulk SMS delivery to MTN numbers. At the moment it is unclear what is being blocked and why.  We have reached out to MTN in this regards and still awaiting their response.

Observation:

All messages with numeric sender ID are currently being blocked by MTN, both alpha-numeric and all-numeric sender ID.  Even if it just a single digit in the sender ID, the message will not be delivered by MTN. Examples of such Sender IDs are 1234, BulkSMS1, 1stBaptist, RCCG Oyo 1, etc.

Steps Taken So Far:

We have updated our bulk SMS portal to prevent sending messages with numeric sender IDs. This means your message won't be dispatched if our system detects number(s) in your sender ID and you won't be billed also. Rather, you will get a prompt requesting that you change your sender ID to something else without numbers.

Our Recommendation:

Before mass sending your messages, please kindly test delivery with an MTN number to ensure that nothing in the body or sender ID of your message is being blocked by MTN. At least till we get further clarifications from MTN.

Stamp Duty Deduction Alert: Pay ₦999 Instead of ₦1,000

Hi Esteemed Clients,

We commenced deduction of Stamp Duty Fee on Monday, the 23rd of October, 2017. 

The Stamp Duty is only applicable to payments of up to 1,000NGN made via bank transfer or deposit into any of our bank accounts.

This doesn't apply to payments made via Paystack (including the 'Pay with Bank' Option).

Interestingly, 7 months after the implementation of the Stamp Duty deduction, a thousand naira payments still remains one of our most frequent deposit/transfer amount. 

So far we have received a couple of thousand 'one-thousand' naira deposits/transfers between 23rd October 2017 till date (22nd May 2018). 

Hence, we thought it wise to reiterate you (our esteemed clients) on how to avoid 'avoidable' deductions as we want you to get the most value for your funds.

HOW TO AVOID STAMP DUTY FEES

1. Pay ₦950/ ₦999 instead of ₦1,000 as Stamp Duty only deducted for payments up to ₦1,000. 

2. Consider making use of Paystack which also comes with auto-crediting (www.bulksmsnigeria.com/payment )

3. Split your payments especially if you are making use of intra-bank transfer where you don't incur extra charges for transfers. For instance, instead of paying a single ₦2,700 payment, you can make 3 deposits/transfers of ₦900 each. We don't mind if you don't mind. :-) 

4. Combine your payments:  Instead of funding your account with ₦1,000 every other day, consider paying a lump sum (e.g ₦10,000). This will also reduce your cost per unit as your effective rate gets lower the higher your recharge. Also, note that our units don't expire so you have nothing to lose. 

If you have questions about our billings (deductions/additions), kindly check your transactions history page first (https://www.bulksmsnigeria.com/app/transactions )  as we keep a detailed log of every deductions and additions on your account.

If you still need further clarification, do not hesitate to contact us by phone (090 500 300 90), live chat or email (support@bulksmsnigeria.com). 

Happy BulkSMSing.

Resend / Get a Refund for Failed Resent DND Messages Caused by Exhausted Units

Now you can get a refund or resend your messages to DND numbers with a single click if you running out of funds in your wallet during the auto-resend phase. 

To resend or get a refund

• Go to the Resent DND Messages Page and 
• Click on either the refund or resend button.

Please note, bulk SMS can be delivered to DND numbers only via the Corporate Route Like you know, we either refund units for DND messages or resend to DND units using the corporate route.

Using the Corporate Route costs N3.49 / page of SMS while using the regular route cost N1.99 per page of SMS and as such, we charge an additional N1.50 per page of SMS to resend to each DND number on your list.

What this implies is that you need to have enough funds in your wallet to cover the resend of the DND messages.